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IT Support Specialist

Massachusetts - Canton 09/09/2020 Apply NowApply Later
GENERAL SUMMARY: The IT Support Specialist is responsible for the support of the organizations IT Infrastructure. The position will work closely with the senior level Engineers, as well as the Database and Network and Systems Security environment to define system architecture and provide vision, problem anticipation, and problem solving ability to the organization. The IT Support Specialist performs a variety of tasks and must have the ability to support both legacy and new technology.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Responsible for reviewing all incoming request tickets and taking first corrective action or elevating as necessary.
* Provides infrastructure user support (hardware, software, and network problems), responding to inquiries in a timely manner.
* Installs, configures, tests, maintains, monitors and troubleshoots end user workstations and related hardware and software.
* Interacts with associates on a daily basis to ensure excellent service and client satisfaction.
* Other duties as required.
QUALIFICATIONS:
* Requires 1-3 years of experience in the IT field or in a related area and is familiar with a variety of the field's concepts, practices, and procedures
* VMWare experience required
* Microsoft knowledge required
* Citrix Virtual Apps and Desktops experience is preferred
* CompTIA A+ certification is preferred
* Microsoft SQL database experience preferred but not required
* Good basic understanding of networking technologies (TCPIP, DHCP, DNS)
* Exceptional customer service skills
* Familiarity with PCI DSS and Mass PII compliance
SKILLS:
* Strong verbal and written communication skills
* Strong time management and organization skills
* Strong technical, analytical, and troubleshooting skills
* Works as a team player and accepts suggestions openly
* Self-motivated with the ability to work independently
* Ability to work well under pressure, manages multiple projects, and prioritizes projects according to changing deadlines
Apply Now

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