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Business Intelligence Analyst

Massachusetts - Canton 09/14/2022 Apply NowApply Later
GENERAL SUMMARY: The BI Analyst provides technical and administrative support for various corporate reporting and Business Intelligence systems. The individual will ensure the efficient use of all available resources meets the overall corporate goals. Concentration of this effort will focus on projects and production support utilizing the MicroStrategy Business Intelligence cloud-based platform, Report2Web report distribution system, and other related tools.
  • Ensure that Business Intelligence and report publishing processes run efficiently, accurately, and interact effectively with other related systems.
  • Provide functional and technical expertise and partner with key external vendors to resolve issues.
  • Provide technical and functional support for new initiatives, development of new applications, and upgrades to existing systems.
  • Provide technical and functional support for Business Intelligence and ad hoc reporting/dashboard requests using all appropriate and available systems. Systems include MicroStrategy Business Intelligence cloud-based software, MS Office-based applications (Advanced Access/Excel) and IBM Cognos Analytics.
  • Provide technical support to ensure the Report2Web report distribution system runs efficiently, accurately, and timely for all corporate and store locations.
  • Learn and follow system best practices policy and procedures.
  • Participate in meetings to discuss the progress of projects and to recommend enhancements and changes in philosophies to improve current processes and increase performance.
  • This position monitors systems that run 24x7 and may be needed to support the above during non-business hours.
  • Assists in the daily support of end-users ability to effectively and efficiently utilize the reporting platform
  • Bachelor's degree required.  Minimum 1 year of Retail based systems experience preferred; 2-3 or more years of total work experience.
  • Project Management background experience a plus.
  • Experience in Business Intelligence solutions, data analytics reporting, documents, visualizations, and dashboard creation - MicroStrategy preferred.
  • Previous work experience in technical retail system administration is a plus.
  • Ability to troubleshoot batch job failures is a plus.
  • Database management and familiarity with AWS databases and SQL, table structures & queries are helpful.
  • Knowledge of Redwood R2web web-based publishing system is a plus.
  • Solid knowledge of Microsoft Excel is a plus.
  • Working knowledge of BI and data warehouse concepts and terminology.
  • Technical writing skills for manuals, functional requirements, approach documents and procedure instructions
  • Independent work style
  • Strong verbal and written skills
  • Issue tracking skills / follow-up experience
  • Problem solving and resolution
  • Ability to transform user requirements into meaningful output
  • Strong mathematical aptitude and being able to work with and explain data sets at different summarization levels
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